Return Policy

We get it — sometimes something just doesn't work for you.

If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery, provided they remain in their original condition.

HOLIDAY RETURNS

We've extended our returns window for the holiday shopping season.

PURCHASE DATE	RETURN DEADLINE
November 15, 2026 – December 15, 2026	January 15, 2027
December 16, 2026 and later	Standard 30-day return policy

WHAT ITEMS CAN BE RETURNED?

To be eligible for a refund, returned items must be:

Unworn
Unwashed
Undamaged
Unaltered
Returned with original tags attached
Returned with proof of purchase

If an item is returned in a worn, damaged, altered, or otherwise unsuitable condition, we may be unable to accept the return.

IMPORTANT TAG INFORMATION

Some products may include a return tag that must remain attached. Once the tag has been removed, the item will no longer be eligible for return.

RETURN SHIPPING

We currently accept returns by mail.

Customers are responsible for return shipping costs unless otherwise confirmed by our Customer Support team.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been fully processed.

RETURN ADDRESS

Please send eligible returns to the address below:

RECIPIENT	Susan Mai
ADDRESS	A304, No. 5 Langjing Road, Xinshi Community, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, P.R. China
PHONE	+86 159 1974 7548
EMAIL	sales@lmagnese.com

REFUNDS

Once your return has been received and inspected, we'll notify you of the outcome by email.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 7–10 business days for processing after your return arrives at our facility. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

FAIR USE POLICY

To help ensure a fair shopping experience for all customers, we reserve the right to limit or refuse future transactions if we identify unusual or excessive return activity that appears inconsistent with normal personal use.