FAQ

ORDER HELP

Need help with your order? We’re here to make it easy.

1. CHANGES & CANCELLATIONS

🔄 CAN I CHANGE OR CANCEL MY ORDER?

We understand that sometimes plans change.

If you’ve just placed an order and need to change or cancel it, you may do so within 15 minutes of placing your order.

Order Status What Happens Next
Within 15 minutes You may cancel your order from your account if the Cancel Order option is available.
After 15 minutes Your order may already be processing and can no longer be changed or canceled.

If your order has already shipped, you may request a return after delivery in accordance with our Return Policy.

2. DELIVERY ISSUES

📦 MY TRACKING SHOWS DELIVERED, BUT I HAVEN'T RECEIVED MY PACKAGE

We know how frustrating this can be.

If your tracking shows Delivered but your package hasn’t arrived, please check the following before contacting us:

  • Confirm your shipping address and tracking details.
  • Check around your property, porch, garage, mailroom, or front desk.
  • Ask household members, neighbors, or building staff if they accepted the package.
  • Allow a little extra time, as some carriers may mark packages as delivered before arrival.

If your package still hasn’t arrived after 5 business days, please contact our Customer Support team.

📦 MY ORDER WAS DELIVERED, BUT SOME ITEMS ARE MISSING

Sometimes items from the same order may ship separately.

Please check your shipping confirmation email first to see whether your order was split into multiple packages.

Step 1 Check your shipping confirmation email.
Step 2 Confirm how many packages were shipped.
Step 3 If an item is still missing, contact Customer Support.

↩️ WHAT HAPPENS IF MY PACKAGE IS RETURNED AFTER IT SHIPS?

Occasionally, a package may be returned to us as undeliverable.

Once the returned package is received and processed, we’ll issue a refund where applicable.

Returned packages cannot be reshipped. If you still want the item, please place a new order on our website.

3. ORDER TRACKING

🔍 HOW DO I CHECK MY ORDER STATUS?

You can track your order at any time through our Order Tracking page.

  1. Enter the email address used to place your order.
  2. Click Submit.
  3. View your latest order and tracking updates.

Order Tracking

📧 I DIDN'T RECEIVE AN EMAIL. HOW CAN I TRACK MY PACKAGE?

If you know your order number and billing ZIP code, you can track your package through the Order Tracking section on our website.

Please also check your spam, junk, or promotions folder in case your confirmation email was filtered there.

🔢 WHAT IF I DON'T KNOW MY ORDER NUMBER?

You can find your order number in your order confirmation email.

If you created an account, you may also sign in to view your order history.

If you still can’t find it, contact us at sales@lmagnese.com.

🚚 WHAT IS THE ESTIMATED DELIVERY DATE FOR MY ORDER?

Your estimated delivery date will be included in your order confirmation or shipping confirmation email.

You can also check your order status through the Order Tracking section using your order number and billing ZIP code.

4. SHIPPING

🚚 DO YOU OFFER DELIVERY?

Yes, we offer delivery for online orders.

For available shipping options, estimated delivery times, and related details, please visit our Shipping Policy page.

📍 CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Once an order has been submitted, we’re unable to update the shipping address.

If your order is still within the cancellation window, you may cancel it and place a new order using the correct address.

📦 WHAT IS YOUR SHIPPING POLICY?

You can find full details about our shipping options, delivery timelines, and related terms on our Shipping Policy page.

5. ORDER PROBLEMS

❌ WHY WAS MY ORDER CANCELED?

Your order may be canceled for one of the following reasons:

  • An item became unavailable due to stock shortage.
  • The order was flagged by our payment or risk review system.
  • There was a pricing, product, or system error.

If your order was canceled, you will not be charged. Any pending authorization should be released by your bank or payment provider within a few business days.

💳 MY ORDER WAS CANCELED. WHY DO I STILL SEE A CHARGE?

If your order was canceled, the amount you see may be a pending authorization, not an actual charge.

Most banks release authorization holds within 5–8 business days. Some payment providers, including American Express, Mastercard, and PayPal, may take longer.

🛍️ CAN I CHANGE THE SIZE, COLOR, OR QUANTITY OF MY ORDER?

Once an order has been placed, we’re unable to change the size, color, quantity, or items in the order.

If you need to make a change, you’ll need to cancel the order within the available cancellation window and place a new order with the correct details.

💔 WHAT IF MY ITEM IS INCORRECT OR DAMAGED?

We’re sorry if something arrived incorrect or damaged.

Please contact our Customer Support team with your order number and clear photos of the item received.

Incorrect item Please include a photo of the item and the packing slip, if available.
Damaged item Please include clear photos of the damage and packaging.

Our team will review your case and help with the next steps.

6. RETURNS & REFUNDS

↩️ WHAT IS YOUR RETURN POLICY?

We accept eligible returns within 30 days of delivery.

Return window Within 30 days of receiving your order.
Item condition Items must be unworn, unwashed, undamaged, unaltered, and returned with original tags and packaging where applicable.
Return shipping Customers are responsible for return shipping costs unless otherwise stated by Customer Support.

Items that do not meet our return conditions may not be accepted.

📮 HOW DO I MAKE A RETURN?

You may return eligible items within 30 days of receiving your order.

To start a return, please review our Return Policy and contact Customer Support with your order number.

✅ DID YOU RECEIVE MY RETURN?

Once your return arrives and is processed, we’ll send you an email update.

If your return is approved, your refund will be issued to your original payment method and you’ll receive a separate confirmation email.

💳 HOW LONG DOES IT TAKE TO PROCESS A RETURN AND REFUND?

Once your return is received, please allow 7–10 business days for it to be reviewed and processed.

If your return is approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

7. PRODUCT & PAYMENT

📏 HOW DO I KNOW WHAT SIZE TO CHOOSE?

Each product page includes a size guide to help you choose the best fit.

We recommend checking the measurements carefully before placing your order, as sizing may vary slightly by product style.

💳 WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major payment methods, including Visa, Mastercard, American Express, JCB, Diners Club, Discover, and PayPal.

Available payment options may vary depending on your location and checkout settings.

🛒 IS THERE A LIMIT TO HOW MANY ITEMS I CAN ADD TO MY CART?

Some products may have purchase limits depending on availability, demand, or promotional rules.

If a limit applies, it will be shown on the product page or during checkout.

NEED MORE HELP?

If you still need assistance, please contact our Customer Support team at sales@lmagnese.com.